Changelog

The Pipe website has undergone a redesign! Our aim? To better serve the evolving needs of our expanding audience, especially small and medium-sized businesses, and have a little fun along the way.

What's new?

A whole new look: Every page on the Pipe website has been thoughtfully redesigned. This isn't just a fresh coat of paint; it's a full transformation that mirrors our growth and evolution as a brand.

Tailored to businesses like yours: We've made sure our new design speaks directly to small and medium-sized businesses and our embedded partners.

We're excited to share a more engaging homepage and a detailed capital page, in addition to our other web surfaces. These pages are at the heart of our website and crucial in communicating what we stand for - growth on your terms.

Click here to explore the new and improved Pipe website.

The Pipe platform has undergone a redesign–now with a light theme and more user-friendly navigation. This was done to reflect our recent brand refresh and to improve visual performance and navigation, based on feedback from our users. 

What’s new? 

• We've updated our default theme: Our new theme is light mode, making it easier to use. P.S. We're aiming to provide a dark theme again in the future.

• Our navigation has become simpler: We've changed our menus and made it faster to find what you need, so you can intuitively navigate the Pipe platform.

Click here to login and see the update.

Our goal is to create a platform that’s easy to navigate and tailored to meet your needs, so we've streamlined the user interface to provide a more intuitive and seamless experience. We hope you enjoy exploring the updated Pipe platform and please reach out to our support team if you have any questions or feedback!

Pipe has shipped a comprehensive update aimed at improving the experience for customers with changes to their data through automated detection and triage. 

The new system now automatically detects risk triggers and data connection issues, and alerts the Ratings Team for prompt triage. This provides better communication and a more streamlined path for customers to get back to an active state through clear calls-to-action to mitigate the issue.

These changes have improved the user experience through automated handling of data changes and clearer communication to the impacted customer. 

It’s now easier and more streamlined to generate and track payoff letters for customers. Now with automated sending of payoff letters and tracking in the Pipe platform, customers can see information about the generated letter's time, status, payoff amount, and balance status. 

This new feature also links to the specific payoff letter page inside DocuSign's dashboard, providing easy access to additional information and actions. The goal is to provide a faster and easier way for customers to pay off their outstanding balances and improve their ability to self-serve.